The president of Vapamore says in the comments section of my Vapamore review that he spent "hours" on the phone with me. This is not true. He may have spent hours with the dealer I bought it from, who was concerned that I be satisfied with the purchase and was concerned with my complaints, but Vapamore did not spend "hours" on the phone with me. The president of Vapamore also says the steamer I sent back worked perfectly when the company got it back. I wouldn''t have sent it back if it worked. Maybe the returned steamer worked because Vapamore replaced my returned hose with a new one, I don''t know. I noticed when I was packing to send the steamer back there was a bulge in the hose near the top of the hose. The tech had told me when I called to report that my new steamer wasn''t working that the two most common problems with Vapamore steamers are blown fuses on the steamers and issues with the hose. My new steamer had been used two hours when it began producing limited steam and pressure.
I will say the dealer I bought my Vapamore from returned my money in full and I was satisfied to get my money back.
After the Vapamore debacle, I purchased a more expensive steamer and am happy with it.
I''ve read Vapamore says its product materials are made in Italy and assembled in China, though others report only its made in China. I don''t know. I can only say that in comparing actual use of the two steamers the Vapamore is like a cheap motorized toy car and the steamer I purchased for $500 is like a Honda Accord, mid-priced, high performance and great reliability.
Original post:
The first day I used my new Vapamore Primo 100 steamer for 2 hours and it worked fine. The next day, five days after receiving the steamer and the second time I used it, I could turn the steamer on but it would not clean and produced seemingly limited heat and pressure. I followed the instructions exactly when using it. I called Vapamore and the company told me that the steamer could have different issues and that Vapamore would repair the steamer if I sent it back but that it would not replace it with a new steamer, per its warranty policy, even if it stopped working immediately after I got it.
I read online other Vapamore customers whose new steamers did not work and they sent them in to be repaired and they still did not work. I insisted to Vapamore I wanted a new steamer because if this one broke after 2 hours use what might the future hold for it. I was so frustrated in dealing with the company over my brand new dud Vapamore steamer I sent it back for a refund, with my paying return shipping costs. My experience with the Vapamore Primo 100 steamer and the company was not good.
Update of review on Vapamore Primo 100:
Vapamore called me this afternoon and wanted me to remove or modify my Amazon review that I posted yesterday and said it would send me a new steamer. The CEO of Vapamore sent me an email saying he had approved having a new steamer sent to me after my first call to the company in which I had to repeatedly insist that I did not want my brand new broken Vapamore Primo 100 steamer repaired but wanted it replaced, and the CEO added there must have been some "confusion" for me to think the company was balking at sending me a new one. I was happy to give the steamer, that I paid for, a second chance. Then I get another call from Vapamore later today saying the CEO now says the company will not provide me with a new steamer to replace the one that broke after I used it for 2 hours but instead will only repair it. Wow, straight from the CEO. The CEO''s refusal to send a new steamer is in keeping with what others online say, that the company would only repair their broken steamers, and then the steamers still often didn''t work. The warranty says Vapamore can replace or repair a steamer at its discretion. I''m updating this, as Vapamore requested, but only to say this is the worst customer experience ever! If your steamer works, I wish you the best with it. If it doesn''t, my experience and others who left comments here about their broken steamers indicate the company will offer to repair your new steamer, not replace it. Good luck.
(There are at least two threads for Vapamore reviews on Amazon and my review is also on the other thread.)
Don''t know about the other 2 listings for this same unit, but I ordered mine from this Amazon vendor. Unit arrived well packed and I went to work cleaning my large 3 burner plus IR 42" stainless steel propane grill as part of an needed overhaul. Grill has seen many years of service and had caked on grease/carbon that have proven to resist normal grill cleaning. Plus needed some new igniter electrodes that were hidden under the grime. So time to bring out the big guns! The MR-100 took a few minutes to setup and get steaming. Note: unit needs distilled water or you void the warranty. Also, print a copy of your order to send in with the warranty card.
Back to the MR-100. How did the MR-100 do? It removed all of the grease and most of the hard burnt on stuff. Most came off with not much more than a pass over the area with the included brass brush accessory and a wiping down with paper towels. Some needed extra effort and a soaking with oven cleaner spray before steaming the area. Now looking for other hard jobs to tackle. Most other household jobs are simple compared to my dirty old grill test. Anyone interested could clean a dirty engine the same way.
Do look at the other reviews for the MR-100 at other listings for more details. But to the person that claimed little steam output there''s a knob on the front of the unit to increase/decrease the amount of steam. Steam at full volume has very strong output and is very hot. Maybe not as much as a professional multi-thousand $ machine, but what do you except for a few $100''s?
Buy MR-100 Primo Steam Cleaning System Now
I almost bought a steam cleaner at twice the price of the Vapamore MR-100 Primo, but decided to try the less expensive Vapamore and can attest that it is a good machine for the money. At half the price of a competitive product, you may have to buy extra brushes (which I ordered right away from the factory), but you can buy a lifetime supply of spare brushes and still not spend as much as $700 total for the effect.
As other reviewers noted, the steam cleaning makes a high pitched noise, so ear protection is recommended if you plan to clean for a half hour or more. This machine does an excellent job on glass, ceramic, wood and tile, but not so great on stainless steel.
As far as carpet cleaning, it is good with small areas; I would not use it for wall-to-wall carpet, but area rugs clean up nicely, especially small stains. If you have cheap carpet, you may not get good results. Wool carpet and good acrylic carpet clean up well.
The smaller nylon brush tip was crushed after one use, so I ordered extra. The larger brush is much stronger, and the squeegee attachment is awesome.
Overall, I am pleased with the results. Go to the dollar store and get some microfiber rags to use as wiping cloths and you can also use ordinary microfiber mop pads you can get at the drug store or dollar store to attach to the floor grid/upholstery grid. Don''t waste your money on the factory-made pads.
Read Best Reviews of MR-100 Primo Steam Cleaning System Here
Wow, was I ever disappointed! Bought the steam cleaner to clean our new house (tile floors & showers) before moving in but discovered it needed distilled water. By the time I got it, it was too late because the movers were here. Both working, we have been struggling ever since just to get unpacked so I planned to clean good before all my family came for Christmas. Took a day off, cranked it up, and started on the walk-in shower. It had no effect on the mildew where the wall met the floor or on the mildew on the floor under the mat. Then I tried it on all the soapscum on the glass no effect there either or on the smooth marble walls. Then I got out of the shower and tried it on the grout in the tile floor. I am assuming it is not broke in the sense that steam did come out of it but it did not meet the claims in the product listing. To make matters worse due to unpacking and all the boxes to get rid of, I have no idea where the original box has gone for returning. That was alot of money for something that will not clean!
I may try sending it back to Amazon regardless and cut my losses because there is no way I could resell it by telling someone it was a good cleaning machine! Lessoned learned we always check reviews before buying a product but felt it was normal to have a few bad ones due to a lemon occassionally. But now I know to place alot more credance on ALL the reviews. Hopefully someone will read this and buy another product instead.
Want MR-100 Primo Steam Cleaning System Discount?
I just received the Primo steamer this past weekend and went to town on a long overdue grout cleaning project for my 3,100 square foot home. WOW, am I impressed. This steamer really packs a punch and did an unbelievable cleaning job on the grout. Plus, by my estimate, I saved around $650.00 by doing the job myself, and that savings includes the cost of the machine(I had received quote''s from two grout cleaning company''s, the low quote was $975 and the high was $1,200, and it was going to take two days for them to finish the job. Really, come on!!!). Not counting the time I spent familiarizing myself with the steamer and attachments (there are four different size brush attachments as well as a bunch of other attachments and fittings) it took me less than six hours to completely finish the job (although on Sunday my legs and knees hurt from all of the crawlng around on the floor, next time I will use a stool). Here is what impressed me the most:
I was able to use the steamer contiuously, without stopping to refill the water, for more than an hour at a time. In just over six hours I filled the steamer with water five times, and still had steam left when I was finished. Awesome!!
The dirt immediately came loose with just one pass with the steamer and wire brush attachment (I think it is made of brass, but not sure), no scrubbing required. A quick wipe behind the steam with a cloth and that was it, job done. I had tried to clean the grout before with cleaning products and a wire brush, but gave up after about 20 minutes of scrubbing (and scraping all the skin off my knuckles) and poor results. So, what a relief to find this steamer and get the job done without killing myself.
The next day I used the steamer on my built-in outdoor gas grill and finished that off in about half the time it normally takes me to clean with oven cleaner and hand-scrubbing. Again, just one pass with the steam, and the grease melted away (and I didn''t have to use any other cleaning products).
My wife is making a list of steamer chores for me around the house: Stove, shutter''s, doggie door, dog crate, outdoor landscaping lights, patio furniture . . .
Highly recommend the primo.
