Watts 520008 Counter-Top Drinking Water Filter Save 18% Off

• Reduces chlorine taste and odor, sand, silt, sediment and rust
• Equipped with end of life monitor to ensure continuous high quality water
• Portable
• Fits on to small areas on the counter top
• Meets all plumbing codes

Heard good things about the regular Watts water filter, so I decided to move up and get the one with the alarm. Unfortunately, the first unit I received had a small hole at the base of the spout, and a small stream of water sprayed out all over. I returned it and got a new one from Amazon 2 days later that so far, works fine. Could taste the difference in the water once installed (which was so easy I could figure it out without the instructions), and quite satisfied so far. Won''t be able to report on how that alarm works for a while, but it starts at 4000, and turns off when using regular tap water and on again when using the filtered water.

Included were the diverting valve, filter wrench and batteries, but only came with one faucet adapter that worked with an outside thread and not for an inside thread. I called the company since Amazon doesn''t provide parts and was told an adapter with an inside thread is not included for this model. Therefore I went to Lowe''s and picked up an faucet adapter that worked for $2, so no big deal. However, I do feel I really shouldn''t have to pay for a part that should be included in every water filter you connect directly to the faucet (might have rated it a 5 if not for that).

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This product is sold by Amazon itself. When I tried to contact the seller (Amazon) through my account there was no option to do so. Only option available was to return the whole product. I am really surprised at the lack of responsibility and professionalism.

In my case the product''s sink connector which allows the flow of water to go to the filter or to divert to the faucet never worked automatically (returning to its default = non filtered water, once the water was shut) rather we have to do it manually. The package also came lacking the manual for the digital counter/alarm (if there is one at all), the included manual only explained how to set the filter and connect the hose to the faucet no mention on how to use the buttons or warranty.

Other than that it works fine, but I would still want Amazon to replace the faulty part. If someone has an idea how to contact them please let me know.

Thanks.