Saeco 10-Cup Automatic Drip Coffee Maker Save 28% Off

I have had this product for about 2 weeks and have owned several different brands of grind and brew machines over the years.

Thus farcoffee is good (on strong); clean-up is simple; programming requires a little experience on sequencing (I''ve owned other brands and seem to revert back to old habits).

The carafe design, however, is horrible. Whether filling the water reservoir or filling the cup, it leaks all the time unless you pour at a dribble rate (for the 1st cup of coffee in the morning? Come on!!!). About 1 cup of water seems to run over the counter when filling the reservoir. This seems to be a function of the narrow width of the spout. Should be an easy fix.

Also, the carafe design always seems to leave about 1/2 cup of water in the carafe when filling the reservoir until you practically turn the carafe upside down.

as another reviewer said i bought this despite the reviews thinking that people were being fussy. unfortunately the machine has issues that most people will find annoying. that said, if you play around a bit, you can get a great cup of coffee. issues:

1) manual is a joke. not consumer friendly. not helpful. bare bones.

2) carafe is terrible. all the comments about difficulty of pouring are accurate. to pour without spilling, you need to do it at a trickle. carafe also does not keep coffee hot for very long.

3)i''m finding the grinder to be a little fussy.. if you don''t move beans around with your finger then they may not go into the grinder. there are moments you hear the grinder going but nothing being ground.

4) for some reason the "check basket" light comes on automatically before every use.

all of this is aggravated by saeco usa customer service being non-existent. emails are not returned. web messages are not answered. no live phone reps and messages are not returned. between this and the manual, i have to say saeco has no sense of being customer focused or friendly.

tips for getting a good cup of coffee:

1) use a very find grind

2) set brew to "strong"

3) set machine to grind 2 more cups of beans than you actually need. to make 6 cups -set machine to grind for 8 cups -and fill with 6 cups of water

that''s my two cents!

*** UPDATE 5/4 while I still have the same issues, I did get connected to Saeco customer service and they have been helpful and very responsive

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I purchased one of these with the expectation that it would be as easy to use as other similar brands I have previously purchased. The one I received had a defect in that the retractable metal device that opens to let the grinds through and closes to keep the steam out of the grinder path would get stuck closed and not let the grinder pass the grounds into the basket. The folks at Saeco USA were helpful but didn''t have one to send me to replace it but noted it in case I had a problem with replacement.

Makes a good strong cup of coffee.

Stainless steel carafe means:

1. You had better heat it up with hot water prior to use or the coffee will be cool.

2. No heating element to keep it warm or fix number 1 above the steel carafe is suppose to maintain the temperature.

3. No breaking the glass carafe

I agree opening the carafe is a bit awkward and annoying.

I used to purchase a similar product from Capresse, while it was better and easier to use in many ways, it broke down in constant use at home and at work (I purchase 3 of them).

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I have owned a Saeco coffee pot before (the Saeco Aroma) and was totally satisfied with the purchase as the machine performed faithfully for 5+ years. So of course, when I was ready to replace it, I naturally went with another Saeco product expecting awesome quality...BIG MISTAKE! The Saeco 10-Cup Automatic Drip Coffee Maker with Thermal Carafe and Burr Grinder is an extremely poor coffee maker at best. First, lets talk about the coffee bean burr grinder. What an awesome idea to have your coffee drip maker automatically grind the beans fresh right into the basket...a great idea if it worked! If I do not manually push the beans into the grinder feed opening in the bin after the automatic grind sequence begins, I end up with a tablespoon of coffee (at most) in the bottom of the basket once the grind sequence is completed. So, if you push the brew button and walk away, the ten cups of water will cycle through the tablespoon of coffee, and you will end up with hot water that is slightly tinted brown with no hint of coffee flavor. Isn''t it the point that the machine is supposed to do it automatically for you without having to stand around and babysit it to make sure you get coffee? Oh, and don''t get me started about the thermal carafe. I mean, the thermal carafe is probably one of the top reasons I purchased this machine as (at least with my old Saeco Aroma) it allows the coffee to remain hot without getting overcooked by a burner plate. My old coffee maker thermal carafe would keep the coffee hot for 3+ hours but this one, maybe 30 minutes tops and then the coffee gets ice cold. On top of that, the lid on the carafe, if not put on just right, dribbles coffee all over the counter and floor while you are pouring it...YUK. To say the least, I am extremely disappointed with my buy and wished I had never purchased this machine. In short, DISAPPOINTMENT!

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Not real sure what some of the bad reviews are all about in regards to this machine. No issues with pouring that is not present with any other thermal carafe. Yes the water reservoir is a bit awkward to poor into, but not that big of a deal. Makes great coffee, and allows you to choose if you want your coffee made mild, medium, or strong. We love our machine, and you can''t go wrong with a name like Saeco.

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