Replaced our old worn out 1hp pump with this one. We used to have so many issues with keeping chemistry in check and algae in our pool. I always suspected that the pump was too small/didn''t move enough water. It was installed when we bought our house. This pump has made a huge differnce. We used to run the old pump 24/7 and it couldn''t do what this pump doees in less than half the time. We run it 10hrs. per day. 10am-8pm and have beautiful crystal clear water in our 18x33x48" above ground pool. 15-16000 gallons.
***This PowerFlo Matrix stopped working after 3 weeks.*** Started to have problems switching it on 3 days before it wouldn''t turn on at all. Went to Hayward''s Web site for warranty repair information and **couldn''t find any** and there is no phone number anywhere to even call them; contacted the "authorized repair" dealer listed on Hayward''s site that was nearest me and they were rude and refused to fix the pump and said, and I quote "what''s in it for me? I don''t get any money for fixing something you bought on the Internet." I contacted another "authorized repair" dealer who said he would fix it, but it''s still sitting in his shop.
I couldn''t even find a phone number to call Hayward anywhere on the instruction manual or on their Web site.
Will try to contact them via their "Contact Us" form and try to send it back for repairs ... and pay for shipping ... and it will take weeks ... and in the meantime I am forced to buy another pump because my pool can''t sit without the water being circulated and filtered.
***UPDATE***: MEA CULPA! I did use the "Contact Us" form to contact Hayward. I was thrilled when I got a response very early the next morning apologizing for the problem and telling me to contact the vendor (I bought the pump via Amazon from In the Swim) and they would immediately ship me a new pump. To both Hayward''s and In the Swim''s credit, that''s exactly what they did. Scott at Hayward provided me with Hayward''s phone number and also cleared the way for In the Swim to ship me a new pump. It is supposed to arrive within 1 to 4 business days. I should have contacted Hayward sooner because it''s possible my pool will have to sit through another weekend with no pump or filtration.
So I upgraded my review from 1 star to 3 stars; the pump was absolutely fantastic while it worked but it should not have broken down after only three weeks of use. I hope the replacement pump lasts me for the years that my previous Hayward pumps have. But I have to say that the customer service I received from Hayward, once I contacted them via their Web form, was superlative, as was In the Swim''s.
***UPDATE APRIL 2012***: I received the replacement pump in ONE day. Installed it, it ran all summer (through October 2011) flawlessly, circulated the water through my filtration system much better than the old, overpowered pump, pool was cleaner and filter cartridge MUCH dirtier (good thing). Will be opening my pool in a month, expect the pump will continue to work. Looks like I got a lemon the first time around ...
***UPDATE JUNE 2012***: Opened my pool 1-1/2 weeks before Memorial Day. Pump has performed flawlessly after being stored in shed/poolhouse over mild winter. At this point I believe the quality is still good Hayward quality, but that quality control has suffered in recent years (as it has pretty much everywhere). Based on the easy and speedy exchange of the initial "lemon" I received, the great performance I''ve had since, and the pricing for the features and performance, I WOULD DEFINITELY RECOMMEND THIS PUMP. When the time comes that it breaks down, I''ll report that here.
Buy Hayward Power-Flo Matrix Above-Ground Pump Now
I ordered this pump because of its reputation for dependability and overall performance. Actually, the first pump that was recieved came slightly damaged, but Amazon sent another BEFORE I returned it. Very impressed with pump, easy set up, self priming, on/off switch is appreciated. As far as Amazon goes, they''re still the one!Read Best Reviews of Hayward Power-Flo Matrix Above-Ground Pump Here
We were very happy with this Hayward pool pump motor. We were nervous about purchasing a pool pump on-line, but have no fear, it was the best thing we could have done. We saved close to $100.00 by doing this. The pool pump works perfectly and we have no issues at all with it. It was delivered promptly and has been working great!!!Want Hayward Power-Flo Matrix Above-Ground Pump Discount?
Hayward stands up to its name! Love this pump, I bought a 1 1/2hp I have no algae in my pool this year. Only con, it could be more quiet. It does the job so what can I say! Cant beat the price! Matrix Powerflow yeahhhhhh!Save 64% Off
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