My one complaint... like numerous others I have seen complaining about the spout leaking; so does my unit (very minor leak but very annoying). I suspect the trouble is with the relatively thin and cheap quality washers that are included with the Santevia for the water tap fitting on the container wall. The silicone washers that seal between the upper and lower containers at the ceramic filter are very thick, high and high grade. I suspect that if the Santevia people would have not cheaped out on these tap washers that there would be no leak problems at all. I plan to go and buy my own to remedy the problem.
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I did not buy this from Amazon because, at the time, I didn''t realize they sold it. I bought my Santevia Counter Top model approximately seven months ago. I love it. The water tastes fresh and clean and you can actually see the difference in the water quality when you look at the top tank versus the bottom one. I have not had any problems with leakage or such. The only reason I gave this system 4 stars is because Santevia still has not come out with a filter to remove fluoride. But the missing star is strictly for the filter. Other than that, I am more than pleased with my purchase. Cleaning the pre-filter is a snap. It takes all of about a minute. I use this water for drinking, cooking, tea making, soups, smoothies, coffee, etc. I had never really seen crystal clear water until this system. I would definitely recommend.Read Best Reviews of Santevia Water Filtration System Here
I did not buy my unit from Amazon but I wanted to comment on how much we love the water this product produces. We have nasty tasting tap water and I bought the Santevia model that fits into a water cooler. I can''t vouch for the countertop leakage since I didn''t get that model, thus I give 5 stars. The water that you get is crystal clear and tastes amazing. You can even see the slight cloudiness in the top tank before filtration and the clear, sparkling water in the lower tank after filtration. You won''t believe the nasty stuff that remains in the top tank I have to clean the prefilter AND top tank pretty often. But that''s OK I would rather clean it out than drink it! I also use the water for baking and boiling pasta and vegetables. I just went with a cheap water cooler for my unit from Home Depo for $100 bucks. I think it was worth it. I feel bad that some people have noticed leakage from the countertops. My husband likes this filter so much he wanted to buy a countertop for the people at his work....maybe he will decide on another water cooler model.Since I last reviewed this product we did go ahead and purchase a countertop model for the employees at my husband''s work. There have been no leaks and everyone absolutely LOVES it! I will say that I once called the company with some questions and they were very helpful to assist me so I think if you do have a leak, they will fix it. In addition, the new prefilter works way faster than the old model and the water tastes just as great.I''m sure there are less frustrating ways to get fresh tasting water. You can''t fill the top container full if there''s not enough room in the bottom container or it leaks everywhere. I bought it for my massage therapy clinic and there was no mention on the website that it takes FOUR HOURS to filter the water, so I was forever filling it up and if I filled the top container too full yet another leak. It might be fine for a family of 2-4 if you don''t want to drink very much water in a day. All the replacement parts are expensive and when you get the unit home and set it up you won''t believe how cheaply made it is.
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