Buy Capresso Specialty Coffee Makers CM 200 Now
Other reviews are pretty much on target... great coffee, simple controls, removeable water tank, sleek design; HOWEVER, cheap construction is also true. It started to leak a bit after 7 months, sometimes leaving mysterious water puddles on the counter. Then one morning I woke up to the flood. It leaked all 10 cups of water from the seam between the hot base plate and upright silver-tone case. The first time I called, I gave up waiting on hold, declining to leave a message so they could call me back at my inconvenience. Then I emailed them, but their return email said I must call, so I call again I did, and waited it out. A helpful man took the info with several hold breaks for no apparent reason. Then he said I would have to send it in at my expense and they would replace it. I quoted from the bolded text on the printed warranty that came with it, which says I do not have to pay any shipping costs either way within the US. That''s when we entered the twilight zone. He claimed that on "the smaller machines" it is their policy that the customer pays to send it in. Policy, smolicy, I was reading directly from my printed warranty, and he admitted he was reading the same thing! After some more time on hold, I was told (as if they were doing me a favor) that they would send a prepaid shipping label, but I "was advised" that if anything went wrong with the replacement, it is not their policy to pay shipping. I said I certainly did not agree with that, since I was looking at the warranty which showed my rights in writing. He insisted he would get in trouble unless it was noted that I had "been advised" even if I didn''t agree. I talked to the supervisor at that point, and it became clear who the nuttiness was coming from. After an Alice in Wonderland style conversation, she finally agreed that they would have to honor the no shipping cost, even though it "is not our policy." Now why would a company want to alienate their customers with nonsense like this, anyway? Hmmm... maybe to cut down on shipping costs when so many of "the smaller machines" have to be returned?Read Best Reviews of Capresso Specialty Coffee Makers CM 200 Here
I like the coffee this makes and it makes/keeps it at the right temp, but have two design complaints that are real problems:1) the carafe is impossible to pour out of without dripping a significant amount on the counter
2) inserting the carafe back into place after putting the filter and coffee into the upper piece is a struggleWith its sleek and clean lines, the CM200 makes a wonderful cup of coffee. The overall size is perfect...most of all it is very simple to use. I highly recommend!
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