The repair center turned out to be pretty close, so, I drove over and dropped it off. A couple of weeks went by and I had not heard anything so I called. The response was "we have not gotten to it yet". Then a week after that I received a call saying the part to fix it was on back order from Italy. No ETA.
I am now looking for a replacement and needless to say we will not be buying a DeLonghi product for this or anything else.
Buy DeLonghi BCO320T Combination Espresso and Drip Coffee Now
I got this because I like the occasional cappuccino. It does a decent job for a middle of the road product.First the drip side. It''s a little slower than other drip machines I''ve had for making the full 10 cups. The biggest drawback of the drip side is the design of the carafe spout. When filling the water reservoir you have to pour super slow or it overflows and drips water onto your counter. Same thing when you pour the first couple of cups of coffee. Once it gets to about the 6 cup mark you can pour at a better rate without it dripping. The spout is basically just flat with really small lips on the sides, not the contoured glass you find most places.
As a plus you do have the Aroma mode if you only want to make 4 cups or less to make sure you get good flavor from the short brew. The programmable auto off is also great if you are the type of person who tends to forget about the pot in the morning. The warming plate does run a little hot. It doesn''t burn the brewed coffee, but if it''s been sitting there more than about 15 minutes, it''s way too hot to drink.
For the espresso side. I like the switch valve operation over something you have turn. And it won''t let the steam into the espresso brewing side until it reaches the right pressure so you can leave it on the coffee setting when you turn it on.
The cons of the espresso side:
1. The frothing tip is screw on. I counted, it takes more than 30 twists to get it off or on, which is a huge pain
2. You don''t get a frothing cup. Come on, for this price you couldn''t include one? I had one left over from a previous combo machine, so not a big deal, but if you want to make a cappuccino right out of the box, forget about it
3. The directions for steaming milk tell you to hold the frother right under the surface of the milk. This will froth your milk without getting it warm. You should hold the frothing cup so that the milk comes up to the top of the frothing tip until the milk is hot and then froth it.
4. The marked water level recommendations on the espresso carafe are off. I find I need to add more water than recommended in order to get both hot milk and a good froth.
Overall a decent machine for the price point. The biggest negative is the screw on and off frothing tip. If you make a lot of cappuccinos, you may want to look for a machine with an easier to clean design. I had one with a rubber tip and metal straw to bring down air for foaming that was super easy to clean compared to this.
Read Best Reviews of DeLonghi BCO320T Combination Espresso and Drip Coffee Here
Purchased this combo machine for $118.00 (tax and shipping included) to replace the Delonghi combo machine we had for 7 years.Very satisfied with the machine, we make drip coffee on a daily basis and espresso at least once a week. We have had it for over a month now, and no problems.
I especially like the automatic shut off of the warming plate, which can by adjusted for the length of time it stays on.
Delonghi redesigned the drip coffee pot lip, the old pot used to drip when/after you poured, no problems the new one.
The large button for the espresso, confused me at the first, I pressed that intending to make drip coffee, but shut it off, once I noticed no coffee coming out. I read the directions and figured it out.
Good Machine, if hope it lasts as long as the other.
Tip: rinse the filter holder after every use, if it clogs, it will overflow and you will have a mess. It happened once with the old one but never had the problem again, since we are in the habit of rinsing.
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I love my combo espresso/coffee maker! Have had it for about a month. I dont know how to use the espresso side but thankfully my hubby figured it out (took him a few tries). He thinks its fairly simple to use. I researched for weeks and out of all the options on amazon, I think I made the right choice. Definitely recommend!
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