3.2 Gallon Storage Tank

My inquiry to Purenex:

3 months ago I ordered a water storage tank from you. Last week the bladder in the tank ruptured, flooding my RO system with air. I am hoping that this item is still covered under warranty since it has failed after such a short time. Please advise me as to how to go about getting a replacement.

Their reply:

We totally understand your frustration, but nothing we can do about that, warranty covers only those equipment what was installed by our technicians.

Thank you,

Purenex

Replaced my old tank that lasted over 5 years. This one failed in 5 months! Purenex only warrants in their technician installs. I guess you get what you pay for.

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I received water tank at 2011 Jan, worked for ten month,

On Xmas day 2011, bladder in the tank rupture. (water is coming out at air plug), contacted the seller, there is no warranty at this point.

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Bought the replacement tank in July 2011. The bladder of the tank broke after 5 months of use. I would not recommend this tank. Waste of time and money.

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The description clearly states "w/ Ball Valve" and was the reason I chose this one over other tanks/sellers. As it turns out, there was NO Ball Valve on the tank or in the packaging. I was so desperate to get my Reverse Osmosis system back in action that I installed the new tank without it. The first picture Amazon shows of this tank is correct (NO BALL VALVE). Guess I will give Purenex a miss next time.