This company has the best customer service I have ever received on Amazon.com. If I were to buy something else on Amazon I wish it was from this company. They worked with me to resolve the issue I had with the machine by providing two hoses to use on the machine. However I don''t particularly feel that this machine offers what I thought it would offer and and would have rather purchased something else. However If you have don''t your research and know this is the machine for you. THIS IS THE BEST COMPANY TO ORDER THE MACHINE FROM!I bought this machine less then a month ago, was allured by the promise of a convinent, clean countertop machine. I thought great i just tap a button and alkaline water comes out on the top perfect, when i want acid water it will come out on the botton, perfect!
Problem is, if i want to fill my sink with acid water to disinfect my produce both acid water and alkaline water pour down! If i want alkaline water both acid water and alkaline water come out! So unless i want to fill up a tub (alkaline water comes out about twice the speed acid water does) with alkaline water while my sink gets full then im stuck with alkaline water all the time!
The genius who designed this didnt think of an off/on switch for the two faucets! Turning the faucets left or right as the company tells you still leaves me in the same sink area!
Waste of water and waste of money! Stick with the clutter its more convenient and u waste less water!
This machine is a rip off! Unless they develop an on/off switch for this model you waste tooo much water trying to fill a sink with acid water!
P.s. after you push the off button the machine turns on after 10 sec again then after 10sec turns off again! So more wasted water!
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