While it worked, it was a great machine. The coffee was great and so was the hot chocolate. Very convenient for the whole family. I even found K-cups at my local Stop and Shop grocery store for only 5.99 for a box of 12.I received this for Christmas and it stopped working on New Year''s day. Machine rumbles displaying "Not Ready" then shuts off. After keeping it powered off for about an hour it started working again, but then konked out, once again, mid brew. I wrote to customer service on Keurig''s website and didn''t get a reply after 5 days, so I called their 866 number.
After waiting on hold for approx. an hour for a technician, I was told that I was not allowed to wait any longer on hold and that they would call me back after 24 to 48 hours. The person I spoke to said that they have had an influx of calls with this problem since Christmas. Must be a bad batch that went out. I was also told that if they had replied by email, they would have told me to call, so don''t waste your time with email.
I purchased the machine from Costco, but no longer have the box, so I don''t know if I can return to them. If I am not able to get any satisfaction from Keurig, I will try going back to Costco. I will update this review with the final status of this problem.
1/10/10 update: I had to wait 3 days for a technician to call me back. The technician told me to use a paper clip and make sure the top and bottom spouts were clear and we ran through several hot water cycles on different cup settings.
I don''t know if this ''fixed'' the problem because at that point it had been working again. The tech. said that the hot cocoa cups could clog the spouts (although I do run a hot water cycle after each hot cocoa cup is ''brewed''). She also said there may be a problem with the separate filter that allows me to use my own coffee as opposed to their K-Cups. After her call, I stopped using the hot cocoa and the separate filter and so far have not had any problems.
1/26/10 updateThe machine started shutting off yet again. I contacted customer service and they promptly told me that they would send me a new machine. The new machine is working perfectly (so far) and the "motor" definitely sounds different. I am hopeful. I had to send them a part from the old machine within 30 days in order to not be charged for the new machine.
When it works, this really is a great machine and so convenient. I hope I got a good one this time around.
Update 11/2011 The machine has been working really well, but stopped working in November, almost 2 years later. Out of warantee, but Keurig still replaced the machine at no cost to me :) Very happy with their customer service, and still loving my machine.
I will wait and see if they get these straightened out. Don''t even bother rolling the dice on this one... it''s not a great deal if it doesn''t work!!!
Buy Keurig Single Serve Coffee and Tea Brewing System Select B77 Now
DO NOT BUY THIS MODEL!!!ALL OF THE B-77 models are defective and will need replaced!! try buying another KEURIG model JUST NOT THE B-77Read Best Reviews of Keurig Single Serve Coffee and Tea Brewing System Select B77 Here
Definitely a Keurig design issue. I am on #3 and about to return this one too. The problem I have had with the machine is the constant turning off and unable to make 2 cups in a row. On this machine if I re-seat the water dispenser after each cup it will keep working. I just don''t want to go through this exercise any more. I love the K-cup idea and the coffee is good. This machine is the pits.Want Keurig Single Serve Coffee and Tea Brewing System Select B77 Discount?
Like the other reviewers, I bought my B77 from Costco. It makes great coffee and we loved it. That is we loved it for the month it worked. Played phone tag with Keurig with their reps untill they finally decided to send us a new one. We''ll see how the new one works. I would recommend the Keurig as a coffee maker, just don''t buy the B77.
0 comments:
Post a Comment