Bosch : TKN68E75UC Benvenuto Built-In Coffee System

Pros: it looks nice, it is good for brewing tea water is hot

Cons: unresponsive service; not supportive of customer, inability to repair machine, seller must have certified trained repair person, inconsistent amount of water, selected cup size irrelevant, selected brewing strength irrelevant

"I bought this from a local VT dealer. For the first couple of weeks the coffee was great strong as we like it. But then, quality completely changed and I had trouble with the brewing of the coffee thereafter. My local dealer wasn''t "trained by Bosch" to service and it took me from 2008 to 2011 to get a qualified service person to look at the machine. Bosch Customer Service sent new parts ahead for service and when they were replaced there was NO improvement. The serviceman deemed the coffee ''good'', but admitted he didn''t like or drink coffee! When I said that it seemed that the water wasn''t remaining on the pod long enough he didn''t know anything about it or the brewing process.

My son has a different built-in coffee maker, which is very good, and when mine was new, the coffee from it was comparable to his. But it didn''t remain good and there is nothing we can do to improve it. We''ve tried all kinds of beans to no avail.We have filtered water, apart from the Bosch filter.

Repeated calls to Bosch have told me that there is nothing further that they can do. I feel that a replacement is due to us at the very least...for an expensive coffee machine. My $9.99 coffee maker does a better job."

Looks good in our remodeled kitchen, and certainly brews a decent cup of coffee. However, whether for reasons of quality or use, it just doesn''t hold up well. Ours hit about the 2 year mark and just got very finicky: doesn''t grind, gives error message saying internal trays are missing when they''re not (and by the way, do you have any idea how annoying it is for a coffee maker to give you an error message? An erronious one?), and similiar problems. Local dealer doesn''t have properly trained personnel to repair, manufacturer customer service just notes that its out of warranty and probably not worth repairing. If it''s not worth repairing after 2 years, then it wasn''t worth buying in the first place. It''s like an electronic gadget that just won''t work anymore. Only this thing sits in my kitchen...mocking me.

Avoid at all costs...

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If you like really strong expresso, this machine does not deliver. Even at the extra strong and small espresso settings, the coffee is quite strong but does not have that special espresso flavor. The water and expelled coffee container are too small and after 6 or 7 morning coffees, tray and grounds must be emptied. The directions say NOT to use extra dark coffee beans (which you only find out when reading the instructions after unpacking the machine) but then coffee would taste even less like espresso. Also, installed machine must be ventilated, which is another instruction discovered after unpacking. The Miele is quite a bit more expensive but having tasted the espresso at a friend''s house and found it to be excellent, wonder if I should not have paid the extra bucks.

After being installed and working for 2 days, the machine stopped working. Bosch customer service was excellent and scheduled a repairman out in a few days. Machine needed a new pump which had to be ordered. After the new pump was installed, still did not work so had to order a new brew box. Working fine now, but 2 main parts defective after 2 days, not good.

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I have now being using this coffee maker for 3 months. No problems. I am meticulous about keeping it clean and the coffee taste great. Easy to use. Just don''t like the fact that you have to constantly add water and empty the tray. A built in water line is ideal but you will spend an extra $1000.00 for the Miele. Not sure that money is worth it. Read prior review, not sure what happened. Bosch products are usually excellent. Would definitely get this again.

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